Why do we ask for electricity bills?

At UPowr, we spend a lot of time ensuring that we’re giving information that is clear, personalised, and as accurate as possible. To quote your system and simplify the whole solar/battery journey, we ask you for 2 seasonal electricity bills. These are ideally from a summer and winter period.

Why do we ask for them?

Before we create your personalised quote, we first need to understand how your home uses electricity. Over a typical year, your home’s energy profile can vary heavily based on whether it uses AC/electric heating and where it is located within Australia. We ask for these two bills to ensure we incorporate any seasonality impacts into your quote.

If a summer and winter bill cannot be provided, we can use your most recent bill – though it is important to note that your savings estimate will not be as thorough as when both bills are provided. 

What information do we use?

When we receive your bills, we look at how much energy your retailer billed to generate an hourly ‘consumption profile’ for your home over a full year. We then combine it with a solar forecast to model the energy flows between the solar/battery, your home, and the grid. 

We will also confirm your electricity supply address, and record your home’s National Metering Identifier (NMI) and network service provider (i.e. Ausgrid). We may also collect meter serial numbers for the purposes of confirming whether your site is single or three-phase.

What do we do with your bills afterwards?

To ensure we can answer any questions you may have, we keep your bills until your quote is either accepted or expired. Either way, we endeavour to delete all bills from our system within 30 days. Please contact us through chat if you want us to delete your bills sooner.

Are there any security risks?

Your bills are sensitive, and we secure them accordingly. We only keep them for as long as necessary, and we only use them for the purposes of generating your quote or installing your system.