At Wattle, our mission is to create better experiences for everyone on the journey toward clean energy. To keep improving, we value your feedback on every aspect of the Wattle experience, including any concerns you might have.
How to Make a Complaint
We know that customer complaints are a valuable opportunity to understand and respond to your needs. If you have any concerns about your experience with us, please reach out as soon as possible, and we’ll do our best to resolve them. Here’s how you can contact us:
Email: support@wattlepowr.com.au
Phone: 02 8310 4395
Other Contact Methods: You can also reach us through any other means listed in our Complaints Policy.
What to Include in Your Complaint
If your issue concerns the installation experience, solar or battery system hardware, or system performance, please email us directly so we can address it as quickly as possible.
Our Commitment to You
Please refer to our Complaints Policy for more details about our approach to complaints, including definitions, principles, process, response timelines, and what to do if you’re unsatisfied with the outcome.
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