Withdrawals and cancellations

Modified on Fri, 13 Oct, 2023 at 6:02 PM

What do I do if I change my mind about solar?

If you no longer wish to proceed with the Rebate Swap for Solar offer, you can send us an email or call us, and we will assist you in withdrawing your application so you do not receive any more communications.


What is UPowr's cancellation policy?

If you have already completed your Site Inspection and accepted your Customer Contract, UPowr's cancellation policy will apply. You can read it here: Cancellation policy.



What if I move house after my solar system is installed? Can I apply for this offer again?

No. After your solar system is installed, you cannot apply for this offer again. 

If you move to a new house, you will no longer benefit from your solar system, and you will not be eligible to receive the Low Income Household Rebate for 10 years. Therefore, if you plan to move in the next 10 years, it is likely that this offer is not right for you.


The longer you stay in your house, the greater the long-term savings you will get from your solar system.

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